refund policy
our mission
we aim to make you 100% happy with your decision to shop and purchase our beloved products! if for any reason you are not happy with your purchase, we want to know immediately and will work hard to turn that frown, upside down!
returns
unfortunately, because our items are custom made we are not able to do a refund on any of our products. if, for some reason you are unhappy with your item, please reach out to us and we will do everything we can to make the situation better.
you can always contact us for any return questions at
shoptatexo@gmail.com
damages and issues
please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
exchanges
our items are custom ordered and designed so we cannot offer an exchange unless the item is damaged or incorrect. if this is the case, please reach out to us via email and we will resolve the issue.
refunds
though we cannot accept returns, if there is a situation that we need to return an item, please notify us before sending it back to us. if we offer a return, we will notify you of how to process the return.
we aim to make you 100% happy with your decision to shop and purchase our beloved products! if for any reason you are not happy with your purchase, we want to know immediately and will work hard to turn that frown, upside down!
returns
unfortunately, because our items are custom made we are not able to do a refund on any of our products. if, for some reason you are unhappy with your item, please reach out to us and we will do everything we can to make the situation better.
you can always contact us for any return questions at
shoptatexo@gmail.com
damages and issues
please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
exchanges
our items are custom ordered and designed so we cannot offer an exchange unless the item is damaged or incorrect. if this is the case, please reach out to us via email and we will resolve the issue.
refunds
though we cannot accept returns, if there is a situation that we need to return an item, please notify us before sending it back to us. if we offer a return, we will notify you of how to process the return.